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Completed
Duplicate Call Column in Disputes
Add duplicate call column in disputes tab to know if a call is a dupe or not.
Completed
Filter in Destinations
To enhance call filtering and management within Destinations, a ‘FILTER’ option needs to be introduced. This functionality will enable routing calls according to specific filtering criteria. The feature includes settings for defining filters and routing calls to various Destinations based on preconfigured rules.
Bing Integration
The goal is to implement integration with Bing to enhance system capabilities. This integration will enable retrieving relevant data from Bing, improving data availability. The process involves setting up API connections, ensuring data compatibility, and verifying smooth communication between our system and Bing’s services.
Vendor Permission Enhancements
Vendors have limited access to Dialics' tools, making it hard to manage and optimize Traffic effectively. To fix this, a new permission called ‘Manage Traffic’ will be added to the Vendor's PERMISSIONS section, allowing them to better control and optimize Traffic.
Completed
[Call Flow] Instance Caller Profile Component
Development of a new Call Flow component, ‘Instance Caller Profile’, is required to augment incoming call data with live information from the service. This component aims to enhance call handling and decision-making by supplying critical Caller attributes.
Completed
RTB Log
Implementation of a comprehensive RTB Log for Buyer and Reseller modes, providing detailed logging of all critical stages of the RTB process. This is essential for analyzing bid behavior, tracking business logic and algorithms, and optimizing bidding strategies.
Completed
Outgoing Webhooks
We're developing Outgoing Webhooks to synchronize seamless data between Dialics and external systems. This feature will enable real-time updates, ensuring your campaigns and external integrations stay perfectly aligned.
Completed
Enrichment Data
We're enhancing our platform with Enrichment Data functionality, allowing you to collect and store detailed lead information directly from your website. This data will empower you to understand your customers better and increase the profitability of your calls, especially when combined with Ping/Post mechanisms.
Completed
Role and Permissions Management
Implement a role and permissions management system that allows administrators to define and assign specific roles to users. Each role should have predefined permissions that control access to various features and functionalities within the system.
Completed
Visitor Tracking
Visitor Tracking is a system that enables the collection, analysis, and interpretation of data about website visitors coming from various traffic sources. For instance, you can direct traffic to your site from Google Ads and Facebook, and our system will efficiently gather data and send conversion information back to the respective traffic sources.
Completed
[Call Flow] Paths Component
Paths Component determines the subsequent actions based on specific criteria. Essentially, it acts as a branching point in the Call Flow: the System evaluates the given conditions and based on the outcome, directs the call to different paths. Paths Component gives the ability to make decisions based on Filters (Note: see the behavior as in the ‘Filter in Campaign’). By effectively utilizing the Paths Component, businesses can create more complex and intelligent Call Flows to enhance customer satisfaction and operational efficiency.
Completed
[Call Flow] Caller Input Component
Caller Input Component collects numerical input from Callers (e.g. zip code, age, number of children, etc). It allows capturing specific data, like a zip code for Geo routing or other purposes within the Call Flow. Businesses can create more engaging, efficient, and customer-centric call flows by effectively utilizing the Caller Input function.
Planned
Call Dispute Management System
The Call Dispute Management System in Dialics provides a structured and efficient way to handle disputes related to call transactions. This functionality allows users to flag and review disputed calls, facilitating transparent communication between buyers and sellers. Users can submit evidence, track the status of disputes, and resolve issues through an organized workflow. By providing a clear process for managing disputes, this system helps maintain trust and fairness in call transactions, ensuring that all parties can address concerns promptly and effectively.
Completed
White label
The White Label functionality in Dialics allows businesses to rebrand our call-tracking solution as their own. This feature allows customization of the user interface, including logos, colors, and domain names, to align with your brand identity. By using the White Label option, you can offer a seamless and personalized experience to your clients without revealing Dialics as the underlying provider. This capability helps you strengthen your brand presence and maintain consistent brand messaging while leveraging the robust call-tracking features of Dialics.
Completed
Incoming Webhooks
Webhooks functionality in Dialics empowers you to create endpoints within the system. A webhook is a URL you can provide to third-party services, allowing them to send call data, such as when a call is converted, based on the call identifier. This capability streamlines data integration processes, enhancing real-time interaction and automation between Dialics and external services.
Completed
Real Time Bidding (RTB)
RTB technology enables buyers to set the appropriate price for a specific phone call in real-time based on its parameters. It also allows them to control the ability to accept a call depending on call center capacity. This tool empowers you to manage payouts effectively, leading to higher-quality traffic, as payments for high-quality traffic are inherently more beneficial for both parties. Based on call data, the buyer can decide whether they want to purchase the call and at what price, or if the call isn't needed at all.
Completed
Ping Destination
The "Ping" feature is a powerful tool that allows you to request bids from your buyers before routing a call to one of them. The Buyer offering the highest bid for the incoming call will receive it. This can be likened to an auction where each buyer can make only one bid per call, and the highest bid wins. This functionality will interact with the real-time bidding (RTB) systems of your buyers to obtain bids in real-time.
Completed
Call Flow Builder
We are introducing the Call Flow Builder, an integrated tool within the Dialics app, designed to empower users with greater control over managing incoming calls. This feature enables users to design custom call flows, optimizing call routing for enhanced efficiency and connectivity. The builder is intuitive, utilizing drag-and-drop functionality to create personalized call management systems effortlessly.
Completed
Routing by Revenue
This routing feature is designed to optimize revenue from your destinations. Dialics will prioritize connecting calls to destinations with the highest price per call, ensuring maximum profitability. Weights and priorities will no longer affect the routing decisions.
Completed
Parameter Filter in Campaign
We will give users the ability to filter incoming calls based on the parameters we collect. For instance, we can allow calls only from specific countries or area codes. Parameter filters are an effective way to manage incoming calls. By using these filters, users can set specific conditions to permit or block calls from reaching their campaigns. For example, you can configure a campaign to accept calls from a specific country based on caller profile data, such as distinguishing between the USA and Canada, which share the same country code.