Changelog

We’re excited to introduce a new feature that allows Account Managers to view the reporting page exactly as Buyers or Vendors see it. This functionality provides deeper insights and helps managers better understand the data from the perspective of their partners.

What’s New?
Previously, Account Managers could only see a general overview of campaign performance. Now, they can switch views and access reporting as it appears to Buyers or Vendors.

With this feature, managers can:
- See detailed reports just as their partners do.
- Identify discrepancies between their internal data and what Buyers/Vendors see.
- Optimize campaign performance based on partner-specific insights.

How to Use This Feature:
1. Go to the Reporting Page.
2. Click the "View As" Dropdown.
3. Select “Buyer” or “Vendor” Mode.
4. See the reports exactly as they appear to the selected role.

Tip: This feature helps troubleshoot issues and improve collaboration with partners by ensuring everyone is aligned on performance metrics.

We’ve expanded the data available from Number Pools! Now, in addition to existing browser, device, and referrer data, you can access detailed geolocation insights based on the caller’s IP address.

What’s New?
With this update, our system now collects and stores the following IP-based location parameters:
- IP Address
- Continent & Continent Code
- Country & Country Code
- Region & Region Code
- City
- Zip Code (standardized for all locations)

Where You Can Use This Data:
Ping Destinations – Send enriched location details in requests for better routing.
Campaign Filters – Filter leads based on geographical data for precise targeting.
Call Flow – Use location-based conditions for advanced call routing.
WebHooks – Pass IP-based data in outgoing requests.

Interface Updates:

Reporting Page: A new Session Data tab in Call Summary to analyze geolocation insights.
Call Log: Location parameters are now displayed under Session Data (formerly Agent Information).
This update helps vendors and buyers optimize their campaigns, refine lead distribution, and improve conversion rates by leveraging precise caller location insights.
Start using this feature today to maximize your call-tracking efficiency!

We’re excited to announce two new ways to stay informed and engage with the Dialics community:

• Telegram Channel: Dialics Official Channel
  Stay up to date with the latest product updates, industry news, and insights directly from the Dialics team.

• Telegram Group Chat: Pay Per Call Syndicate – A Dialics Group
  Join the conversation! Connect with other pay-per-call professionals, share experiences, and get your questions answered in real-time.

Don’t miss out – join us on Telegram today!

We’ve made an improvement to Workspace Settings to give you more flexibility and control over your team’s access and permissions.

What’s New?
In the MEMBERS tab, we’ve added a convenient dropdown menu in the ‘Role’ column, allowing you to easily update roles for your team members directly.
This enhancement simplifies role management, making it quicker and more intuitive to assign or change roles as your team evolves.
Start exploring the improved functionality today!

We’ve introduced three new permissions for the Campaigns Entity to give you even more control and flexibility when managing your campaigns. These updates are designed to safeguard your campaign settings and streamline team collaboration.
Edit Tracking Numbers

• Add or detach Tracking Numbers and Number Pools

Edit Forward Calls To

• Configure Forward Calls To, routing, and conversion settings

Edit Advanced Settings

• Manage all blocks in Advanced Settings

These permissions build upon the existing View, Edit Campaign Data, and Delete permissions, giving you granular control over your campaigns.These updates ensure better collaboration and safeguard your campaigns. Explore the new permissions now!

We’re excited to introduce Outgoing Webhooks, a powerful tool to streamline your integrations with external applications. This feature allows you to send HTTP requests from Dialics whenever specific events occur, enabling seamless data sharing and automation.

Key Highlights:

• Event Triggers: Configure webhooks to fire for key events like Incoming Call, Connected Call, Completed Call, or Converted Call.

• Customizable Payload: Easily define the structure of your requests, including query parameters, headers, and body content. Utilize dynamic placeholders for data flexibility.

• Test Requests: Validate your webhook setup with the test request feature and review response details to ensure everything works smoothly.

• Activity Logs: Keep track of webhook activity, monitor delivery statuses (Success, Retrying, Error), and manually resend failed requests if necessary.

This feature empowers you to enhance data integration, automate workflows, and maintain control over critical system interactions.

Learn more about Outgoing Webhooks in our Help Center article.

The Paths Component acts as a decision-making hub in your Call Flow. It evaluates predefined conditions and directs calls to appropriate paths based on caller data or traffic parameters.

How It Works:

1. Set Conditions: Define rules using parameters (e.g., zip code, age) to determine the call’s route.

2. Branch Paths: Create multiple paths with unique conditions to handle calls dynamically.

3. Reorder Priorities: Use drag-and-drop to prioritize paths and control the order in which conditions are checked.

Key Benefits:

• Dynamic Routing: Automate call handling based on caller data or predefined rules.

• Operational Flexibility: Easily customize and adjust paths to optimize workflows.

• Improved Call Outcomes: Ensure each caller is routed to the most relevant destination.

The Caller Input Component enables you to collect numerical input from callers, such as zip codes, ages, or any other numeric data. This component enhances your call flows by personalizing the caller experience and enabling dynamic call routing based on the provided input.

How It Works:

1. Collect Data: Request specific numeric information from callers through customizable audio prompts.

2. Validate Input: Ensure the entered data meets predefined criteria, such as valid digits or a specified range.

3. Dynamic Routing: Redirect calls to different paths in the Call Flow based on caller-provided input.

Key Benefits:

• Enhanced Personalization: Tailor your services to meet caller needs.

• Increased Efficiency: Automate call routing for faster resolutions.

• Data-Driven Insights: Capture valuable caller information for analysis.