Changelog

We’ve introduced three new permissions for the Campaigns Entity to give you even more control and flexibility when managing your campaigns. These updates are designed to safeguard your campaign settings and streamline team collaboration.
Edit Tracking Numbers

• Add or detach Tracking Numbers and Number Pools

Edit Forward Calls To

• Configure Forward Calls To, routing, and conversion settings

Edit Advanced Settings

• Manage all blocks in Advanced Settings

These permissions build upon the existing View, Edit Campaign Data, and Delete permissions, giving you granular control over your campaigns.These updates ensure better collaboration and safeguard your campaigns. Explore the new permissions now!

We’re excited to introduce Outgoing Webhooks, a powerful tool to streamline your integrations with external applications. This feature allows you to send HTTP requests from Dialics whenever specific events occur, enabling seamless data sharing and automation.

Key Highlights:

• Event Triggers: Configure webhooks to fire for key events like Incoming Call, Connected Call, Completed Call, or Converted Call.

• Customizable Payload: Easily define the structure of your requests, including query parameters, headers, and body content. Utilize dynamic placeholders for data flexibility.

• Test Requests: Validate your webhook setup with the test request feature and review response details to ensure everything works smoothly.

• Activity Logs: Keep track of webhook activity, monitor delivery statuses (Success, Retrying, Error), and manually resend failed requests if necessary.

This feature empowers you to enhance data integration, automate workflows, and maintain control over critical system interactions.

Learn more about Outgoing Webhooks in our Help Center article.

The Paths Component acts as a decision-making hub in your Call Flow. It evaluates predefined conditions and directs calls to appropriate paths based on caller data or traffic parameters.

How It Works:

1. Set Conditions: Define rules using parameters (e.g., zip code, age) to determine the call’s route.

2. Branch Paths: Create multiple paths with unique conditions to handle calls dynamically.

3. Reorder Priorities: Use drag-and-drop to prioritize paths and control the order in which conditions are checked.

Key Benefits:

• Dynamic Routing: Automate call handling based on caller data or predefined rules.

• Operational Flexibility: Easily customize and adjust paths to optimize workflows.

• Improved Call Outcomes: Ensure each caller is routed to the most relevant destination.

The Caller Input Component enables you to collect numerical input from callers, such as zip codes, ages, or any other numeric data. This component enhances your call flows by personalizing the caller experience and enabling dynamic call routing based on the provided input.

How It Works:

1. Collect Data: Request specific numeric information from callers through customizable audio prompts.

2. Validate Input: Ensure the entered data meets predefined criteria, such as valid digits or a specified range.

3. Dynamic Routing: Redirect calls to different paths in the Call Flow based on caller-provided input.

Key Benefits:

• Enhanced Personalization: Tailor your services to meet caller needs.

• Increased Efficiency: Automate call routing for faster resolutions.

• Data-Driven Insights: Capture valuable caller information for analysis.

We’ve enhanced our Ping/Post system by introducing the ability to send detailed lead data using POST requests.

Now, you can seamlessly transfer enriched lead information to the buyer after a successful ping. This functionality helps ensure buyers have all the necessary data for personalized interactions, improving lead conversion rates.

You can learn more about the functionality of POST by following this link.

Debugging your Ping/Post requests is now easier than ever! We've added a detailed logging feature for both requests and responses during Ping/Post interactions.

This allows you to:

• Review each request sent to buyers.

• Analyze responses received for troubleshooting or optimizing buyer configurations.

• Quickly identify and resolve any issues in real-time.

Access this feature under the Logs section in the Ping/Post interface.

We are excited to announce that we have completed the development of the Roles & Permissions functionality, allowing you to leverage this powerful tool in Dialics fully. With Roles & Permissions, you can manage access to various sections and settings in your system, giving your team the precise access levels they need while protecting sensitive data.

Setting up Roles & Permissions enhances security and productivity by enabling you to delegate tasks and streamline workflows. Now, each team member can access only what they need for their specific role, while you can easily manage access rights across the system.

Configure access rights and optimize your team’s workflow today!

Incoming Webhooks in Dialics enable synchronization of conversions with external services, such as marketplaces or affiliate networks, ensuring precise data and transparency for each call.

With Incoming Webhooks, you can receive confirmed conversion signals directly from advertising platforms. This is especially useful when meeting specific offer requirements, such as minimum call duration. The external service sends a conversion signal to the webhook in Dialics, and the system records this conversion and applies the corresponding revenue.

This feature also addresses issues with network delays and discrepancies in call durations between different systems, making data tracking even more accurate.

Learn more about setting up Incoming Webhooks for conversion synchronization in our Help Center article: Guide to Setting Up Incoming Webhooks.