Changelog

We're excited to introduce a powerful new feature that enhances your control over incoming calls.

We give the ability to filter incoming calls based on the parameters we collect. For instance, we can allow calls only from specific countries or area codes. Parameter filters are an effective way to manage incoming calls.

By using these filters, users can set specific conditions to permit or block calls from reaching their campaigns.

For example, you can configure a campaign to accept calls from a specific country based on caller profile data, such as distinguishing between the USA and Canada, which share the same country code.

We hope you’ll find this new feature valuable. As always, your feedback is welcome and appreciated.

For the functionality "Send Duplicates to Different," we have added a mode for using this option. Now you can more flexibly choose how you want to use it.

Strict Mode controls the distribution of duplicate calls. When this mode is activated, the system directs incoming duplicate calls only to destinations that have not previously received them. If no such destinations are available, the system rejects the calls. When this mode is deactivated, duplicate calls are directed to new destinations but not to previous connected one.

Benefits:

• Maximizing profit: Buyers do not want to purchase duplicate calls.

• Increasing customer satisfaction: Clients receive unique calls.

• Efficient call distribution: Avoids sending duplicate calls to the same destinations.

• Reducing rejections: When activated, the system rejects unnecessary calls, saving resources.

Strict Mode is useful for improving service quality and increasing revenue by optimizing call distribution.

The Dialics team is proud to introduce its new functionality: Call Flow.

Call flows allow users to create paths for inbound calls quickly. With the drag-and-drop functionality, you select the necessary component and place it anywhere you need in the workspace. This way, you can build the entire call process, from choosing the destination and setting the business hours to specifying the routing options if necessary and creating the required connections.

Call flows are very convenient and enable users to visualize the call process easily. This leads to the following evident benefits:

• Flexible configuration of call processing

• High-quality lead generation

• Time savings

You can find more details about the functionality here.

We have extended buyers’ permissions on the platform. The “Edit Number/SIP” permission is now available to the buyers.

Now Buyers have more control over their destinations and can modify them whenever they like it without account’s manager assistance.

There has been a modification to the Dialics call log recently. We have added the functionality to add tags to calls. Users can now tag their calls as ‘Sales’, ‘Missed’, ‘VIP’, etc.

Call tagging allows for a convenient search of the required data. The tags can be customized in terms of colors for better visual perception. Tags can be created, updated, and deleted.

We are working hard on improving our product. If you have any suggestions regarding the feature you wish to have with Dialics, please let us know.

The Dialics developers have spent quite some time adding convenient filters to every internal tab. We are happy, we can finally introduce the updated filtration.

It is now possible to filter any events or other data while customizing the settings or monitoring the calls and campaigns. As a result, users can quickly access the information about required tracking numbers, vendors, buyers, etc. It increases productivity significantly.

If there is anything you wish to improve about Dialics, please let us know. We are always happy to get in touch with our users.

The team behind the Dialics platform is constantly making minor and major improvements to guarantee perfect usability.

It is now possible to customize the number of events displayed on the page. The default number is 10, but it can be changed to 25, 50, or 100. Select the convenient option and continue your experience with the Dialics software.

The developers team is ready to introduce a new routing option to the Dialics users. Revenue per Call routing is now available in addition to priority routing and the IVR menu.

The algorithm behind a new type of routing sends calls to the destinations with the highest price per call. It allows advertisers to earn more money by promptly handling the calls with the highest revenue.

Managers can also set limits for revenue for the buyers. As a result, buyers can estimate the budget and analyze the ROI.

For any additional information, please do not hesitate to contact us.