Changelog

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Completed

Visitor Tracking

Visitor Tracking is a system that enables the collection, analysis, and interpretation of data about website visitors coming from various traffic sources. For instance, you can direct traffic to your site from Google Ads and Facebook, and our system will efficiently gather data and send conversion information back to the respective traffic sources.

dialics 4 months ago

💡 Feature Request

Completed

[Call Flow] Paths Component

Paths Component determines the subsequent actions based on specific criteria. Essentially, it acts as a branching point in the Call Flow: the System evaluates the given conditions and based on the outcome, directs the call to different paths. Paths Component gives the ability to make decisions based on Filters (Note: see the behavior as in the ‘Filter in Campaign’). By effectively utilizing the Paths Component, businesses can create more complex and intelligent Call Flows to enhance customer satisfaction and operational efficiency.

Eugene Panasevich 5 months ago

💡 Feature Request

Completed

[Call Flow] Caller Input Component

Caller Input Component collects numerical input from Callers (e.g. zip code, age, number of children, etc). It allows capturing specific data, like a zip code for Geo routing or other purposes within the Call Flow. Businesses can create more engaging, efficient, and customer-centric call flows by effectively utilizing the Caller Input function.

Eugene Panasevich 5 months ago

💡 Feature Request

Jornaya ID Integration

Jornaya ID Integration in Dialics enhances your call tracking capabilities by incorporating valuable consumer behavioral insights. Jornaya, a leader in data transparency, provides unique identifiers for each consumer interaction. By integrating Jornaya ID with Dialics, you can track and analyze consumer behavior across different touchpoints, ensuring compliance and improving lead quality. This integration helps you verify the authenticity of leads, optimize marketing strategies, and increase conversion rates by leveraging Jornaya's comprehensive data insights.

dialics 6 months ago

🔗 Integrations

Planned

Call Dispute Management System

The Call Dispute Management System in Dialics provides a structured and efficient way to handle disputes related to call transactions. This functionality allows users to flag and review disputed calls, facilitating transparent communication between buyers and sellers. Users can submit evidence, track the status of disputes, and resolve issues through an organized workflow. By providing a clear process for managing disputes, this system helps maintain trust and fairness in call transactions, ensuring that all parties can address concerns promptly and effectively.

dialics 6 months ago

💡 Feature Request

Completed

White label

The White Label functionality in Dialics allows businesses to rebrand our call-tracking solution as their own. This feature allows customization of the user interface, including logos, colors, and domain names, to align with your brand identity. By using the White Label option, you can offer a seamless and personalized experience to your clients without revealing Dialics as the underlying provider. This capability helps you strengthen your brand presence and maintain consistent brand messaging while leveraging the robust call-tracking features of Dialics.

dialics 6 months ago

💡 Feature Request

Completed

Incoming Webhooks

Webhooks functionality in Dialics empowers you to create endpoints within the system. A webhook is a URL you can provide to third-party services, allowing them to send call data, such as when a call is converted, based on the call identifier. This capability streamlines data integration processes, enhancing real-time interaction and automation between Dialics and external services.

dialics 6 months ago

💡 Feature Request

In Progress

Real Time Bidding (RTB)

RTB technology enables buyers to set the appropriate price for a specific phone call in real-time based on its parameters. It also allows them to control the ability to accept a call depending on call center capacity. This tool empowers you to manage payouts effectively, leading to higher-quality traffic, as payments for high-quality traffic are inherently more beneficial for both parties. Based on call data, the buyer can decide whether they want to purchase the call and at what price, or if the call isn't needed at all.

dialics 6 months ago

💡 Feature Request

Completed

Ping Destination

The "Ping" feature is a powerful tool that allows you to request bids from your buyers before routing a call to one of them. The Buyer offering the highest bid for the incoming call will receive it. This can be likened to an auction where each buyer can make only one bid per call, and the highest bid wins. This functionality will interact with the real-time bidding (RTB) systems of your buyers to obtain bids in real-time.

dialics 6 months ago

💡 Feature Request

Completed

Call Flow Builder

We are introducing the Call Flow Builder, an integrated tool within the Dialics app, designed to empower users with greater control over managing incoming calls. This feature enables users to design custom call flows, optimizing call routing for enhanced efficiency and connectivity. The builder is intuitive, utilizing drag-and-drop functionality to create personalized call management systems effortlessly.

dialics 6 months ago

💡 Feature Request

Completed

Parameter Filter in Campaign

We will give users the ability to filter incoming calls based on the parameters we collect. For instance, we can allow calls only from specific countries or area codes. Parameter filters are an effective way to manage incoming calls. By using these filters, users can set specific conditions to permit or block calls from reaching their campaigns. For example, you can configure a campaign to accept calls from a specific country based on caller profile data, such as distinguishing between the USA and Canada, which share the same country code.

dialics 6 months ago

💡 Feature Request

In Progress

Facebook Integration

We are working on integrating our product with Facebook to enhance marketing and analytics capabilities. This integration will allow users to track calls initiated through Facebook ad campaigns and link them to specific ads and audiences. Users will be able to obtain more accurate data on their return on investment for ads and optimize their marketing strategies. The setup process will be simple and intuitive, ensuring quick and easy data synchronization.

dialics 6 months ago

💡 Feature Request