The Paths Component acts as a decision-making hub in your Call Flow. It evaluates predefined conditions and directs calls to appropriate paths based on caller data or traffic parameters.

How It Works:

1. Set Conditions: Define rules using parameters (e.g., zip code, age) to determine the call’s route.

2. Branch Paths: Create multiple paths with unique conditions to handle calls dynamically.

3. Reorder Priorities: Use drag-and-drop to prioritize paths and control the order in which conditions are checked.

Key Benefits:

• Dynamic Routing: Automate call handling based on caller data or predefined rules.

• Operational Flexibility: Easily customize and adjust paths to optimize workflows.

• Improved Call Outcomes: Ensure each caller is routed to the most relevant destination.