The Geo-Routing component helps you route incoming calls to the nearest or most relevant business location based on the caller’s geographic data.
Caller location is determined by Zip Code or Area Code, allowing you to deliver more personalized and efficient service.

Key Benefits:

• Improved customer experience – callers are connected to the closest Destination for quicker and more relevant service

• Increased call conversion – higher chances of success when customers speak with local teams

• Optimized resource use – better distribution of call traffic across your locations

Use Geo-Routing in your Call Flow to boost customer satisfaction and make your operations more efficient