November 27th, 2024

New

Call Flow: Caller Input

The Caller Input Component enables you to collect numerical input from callers, such as zip codes, ages, or any other numeric data. This component enhances your call flows by personalizing the caller experience and enabling dynamic call routing based on the provided input.

How It Works:

  1. Collect Data: Request specific numeric information from callers through customizable audio prompts.

  2. Validate Input: Ensure the entered data meets predefined criteria, such as valid digits or a specified range.

  3. Dynamic Routing: Redirect calls to different paths in the Call Flow based on caller-provided input.

Key Benefits:

  • Enhanced Personalization: Tailor your services to meet caller needs.

  • Increased Efficiency: Automate call routing for faster resolutions.

  • Data-Driven Insights: Capture valuable caller information for analysis.